Wednesday, September 16, 2009

Microsoft... Satan's Right Hand


My job requires me to deal a lot with Microsoft personnel, because my company is pro-Microsoft for obvious reasons (they think Microsoft is the best). Well, I’m not here to praise Microsoft, but to tell you how much I hate them…

Firstly, when you report a problem to them, they escalate your problem all the way to their base in Shanghai, China. I’ve got nothing against the Chinese, but talking to the Microsoft guys in Shanghai is ridiculous, because half the time you can’t understand them. I’m a Malaysian for heaven’s sake, I speak and understand “rojak” English and I still can’t understand them. I wonder how they speak to the white guys…

Next, if they can’t solve your problem (which is the case most of the time), they’ll just give you their standard answer “This issue is as per design”. How can a problem be caused by how Windows was designed??? You built it! So you should know how to solve/fix it! Would you buy a car and expect the dealer to say “As per design” when you report a problem to them? “What? Your engine cannot start? As per design, sir. Please buy a new car or live with it!”. Ridiculous ain’t it?

Next, the motto is probably: “If anything goes wrong in Windows, always blame the customer first!”. I’ve always got this answer from them: “It is something in your company’s environment”. Maybe it is but isn’t that a bit too blunt? Couldn’t they at least try to find out what is wrong in the client’s environment first before saying that? There was once when Microsoft techs couldn’t figure out what was wrong with some problem which causes MS Word to crash in my company, they collected logs for weeks and couldn’t tell what was wrong. They came to the point of saying “Could you please ship over your laptop to us in Shanghai?”. OMG! Why would I ship my laptop half way around the world when they have a Microsoft base here in Malaysia? The local Microsoft guy said “We’re not as technical as the Shanghai guys, so we can’t troubleshoot this problem”. I was shocked, why do they call themselves Microsoft personnel (working in the Support Team) if they can’t even do simple troubleshooting. You know what I did? I got fed up and did my own troubleshooting. I found a possible cause and a resolution for the issue within 30 minutes. Shanghai Microsoft techs have been working on this for 3 weeks and they couldn’t find a bloody solution. 30 minutes and 3 weeks, you do the math. And yeah, in the end, it was caused by a corruption in one of the Ms Office registry keys… yes, yes, blame the client…

I hate Microsoft so much…


46 comments:

Adrian Hew said...

Yea, Microsoft tech support can be really noob at times. As everyone says, when u have a tech problem and u can't solve it yourself.
Well, just Google it! =)

Pregnancy Concerns said...

I have a slight problem, I am using someone computer and i typed a document in microsoft word, but than i found out that person printer doesn't work. So i decided to print in on someone elses printer. How do i do that without typing again in the other persons computer.

crystal wine glasses said...

What if you have a personnel who doesn't know how to operate a system; for example a Microsoft Excel.?

Jonathan Nathan said...

PC: Save it into a thumb drive or send it over the Internet (self send it to your personal mailbox). :)

Crystal: Doesn't know how to operate a system? Then I blame HR for hiring the person. These days, you have to know the basics before you join the workforce, or you'll be left behind. The world doesn't stop to wait for you, you have to chase after it yourself :)

Gardening ideas said...

I will be getting xbox live shortly, and will be downloading content. I know that you have to buy microsoft points for certain downloads. Can someone tell me how many microsoft points I need per download?

Anxiety Sydney said...

I use Micro Soft Works word processor; on the initial page set up I have no idea how many pages this would translate into, but by clicking on file I found an area for page set up which, once it is set up, will be the approximate amount of pages contained in a book with this same trim size. For instance, I can set the page to 5.25 x 8 inches or 6 x 9 inches and a book with this same trim size would contain the number of pages I have written on my computer.

Anxiety Sydney said...

Microsoft is the business name and Windows is the product. Think of it this way.... McDonald's being the name of the company and Big Mac being the product.Microsoft is the crappy company that was owned by Bill Gates, but he got fired by the shareholders.

Pregnancy Concerns said...

Good post for job with in Microsoft company all the system software or application software release by Microsoft. or in other word Microsoft is a big company for programing.

Pregnancy Concerns said...

Hi good post sharing or telling about Microsoft.

crystal wine glasses said...

My microsoft word crashed more than five times for the past hour. I have no idea why, because the window just freezes, won't let me type or click anything associated with Word, although I can still access other applications, and then after around 2-3 minutes..

crystal wine glasses said...

What is micrisoft direcx 10? where will i download it?

silver jewelry said...

its a software use to decode the videos. this you can get from google

silver jewelry said...

Whats the rate? for microsoft points?

crystal wine glasses said...

Inserting Images In Microsoft Access?

silver jewelry said...

Microsoft is the business name and Windows is the product. Think of it this way.... McDonalds being the name of the company and Big Mac being the product.

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crystal wine glasses said...

The problem is that all it will take is Mr Ballmer to open his mouth and start to spout bullshit about the GPL or to rattle his ‘intellectual property’ sword again (and again he will not actually draw it – shades of SCO much) then what little goodwill they might have gained will go straight down the toilet.

crystal wine glasses said...

Well, it seems that such dialogues have been going on for years now! Still nothing has change so much! Kissinger is the head strategist of the CFR and of course he will say such things! But nothing is black, nothing is white in this world! Only a lot of gray shades!

Rentals of cannes said...

You know what I did? I got fed up and did my own troubleshooting. I found a possible cause and a resolution for the issue within 30 minutes.

Rapid Application Development said...

These days, you have to know the basics before you join the workforce, or you'll be left behind. The world doesn't stop to wait for you, you have to chase after it yourself :)

ads company said...

i decided to print in on someone elses printer. How do i do that without typing again in the other persons computer.

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Thanks
Raj.......!

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Web designer India said...

Microsoft is the business name and Windows is the product. Think of it this way.... McDonald's being the name of the company and Big Mac being the product.Microsoft is the crappy company that was owned by Bill Gates, but he got fired by the shareholders.

Website designer India said...

What if you have a personnel who doesn't know how to operate a system; for example a Microsoft Excel.?

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I have no idea why, because the window just freezes, won't let me type or click anything associated with Word, although I can still access other applications, and then after around 2-3 minutes..

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